May 20, 2007
  Winner of Consumer
Choice Award 2007
  CYBERNET Wins Consumer Choice Award 2007 for the third consecutive year.
   

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 Faqs
  Faqs
   
 
Hourly Plans
Click here for all the plans offered by Cyber.Net.
 

For any of our Internet Usage Plans we require a photocopy of the Applicant's National Identity Card along with the applicant's signature on all the necessary areas: Application Form, Terms & Conditions paper and the Agreement Form.
In case of the applicant being a foreign national, we require the photocopy of the applicants' passport along with the applicants' signature on all the necessary areas: Application Form, Terms & Conditions paper and the Agreement Form. Applicants are required to submit an Authority Letter in case they wish someone else to collect their password sheet. Please note that the letter must accompany the National Identity Cards of the applicant and the authorized person.

Applicants for the Corporate User Plan are required to submit a request of application on the company letterhead.

 

Gas streams produced from reservoirs contain natural gas liquids and other materials. Processing is required to separate the gas from petroleum liquids and to remove contaminants. First, the gas is separated from free liquids such as crude oil, hydrocarbon condensate, water, and entrained solids. The separated gas is further processed to meet specified requirements. For example, natural gas for transmission companies must generally meet certain pipeline quality specifications with respect to water content, hydrocarbon dew point, heating value, and hydrogen-sulfide content. A dehydration plant controls water content; a gas processing plant removes certain hydrocarbon components to hydrocarbon dew point specifications; and a gas sweetening plant removes hydrogen sulfide and other sulfur compounds (when present).

 

Any hours left unused at the end of the 1-month period will be expired.

 

We accept payment through cash, check and credit card. In case of payment being made through check, please make sure to write it in favor of "Cyber Internet Services (Pvt.) Ltd."

 
We also offer another easy and convenient method of payment for the Internet hours usage. The TCS Bill Payment Service provides customers with the convenience of submitting their payment crossed checks for the Internet hours' usage at any of the TCS Express Centers located near them. Do not forget to write down your Internet account number or user id at the back of the check.
 
In case of applicant being under 18 years of age, the photocopy of the applicants' parent/guardian is required.
 
  Following is a guideline of the procedure:
  Click on the link "Account Status" on the Home Page.
  A form will appear asking for the following information:
User ID (E-mail ID).
Your login password.
  This will take you to the Customer Self Care page.
  Click on the link "Change Password".
  A form will appear asking for your current and new password and confirmation of the new password.
  Type in all the information.
  Press the "Save" button.
  You will receive a message confirming the change of your password and asking you to re-login
  Click "OK".
  This will take you back to the Customer Self Care login page, which means that your account password has been changed.
   
  To change your e-mail password click on the "Mail Password" link on the Home Page. Following is a guideline of the procedure:
   Type in your E-mail address in the appropriate field.
   Type your Mail Account/POP3 Password in the next field.
   Click on the "Authenticate" button.
   The "Account Management" page will open.
   Click on the link "Change Mail Account/POP3 Password"
   You will reach the Mail Account Password Form
   In the two fields available you will find eleven asterisks. Delete them.
   Then type in your new password in the "Mail Account/POP3 Password" field
Re-type your new mail password in the "Confirm mail Account/POP3
Password" field.
   Click on "Submit"
   It will take you back to the "Account Management" page signifying the completion of the process.
   
  Click on the Account Usage link on the home page. It will take you to the Customer Self Care page where you can view your account balance and details. The link is provided here
   
  Applicants have to visit our Customer Service Center with a photocopy of their National Identity Card. We issue the new password immediately. In case the Applicant sends another person for the collection of the new password, we will need an application along with the Applicant's customer number and User ID authorizing the person to collect the password.
   
  Cyber.Net supports the POP3 mail facility. All you need to do is enter the mail addresses of the POP3 and SMTP mail servers, which are "rhino.cyber.net.pk".
 
 
Monthly Plans
  No, there is no annual or subscription fee in this plan.
   
  Yes, you will be charged even if you don't come to make your monthly payment for the subsequent month. Your account will be kept active for a period of 30 days, during which time you can come and make the required payment. At the end of thirty days, if we do not have any intimation from you, we will terminate your account as per company policy.
   
  You can transfer your plan a day before or on your billing date by simply filling out the transfer form, and clearing all your previous dues if any in your current Internet usage plan.
   
 
If you would like to transfer to a different usage plan, you can intimate us any time during the billing cycle; however, you will have to clear all his previous dues before such a transfer. Moreover, if a person comes after his/ her billing date, when the monthly fees for the existing plan has already been charged, he or she would have to forego the payment if he or she wants the transfer to be applicable from that day. This implies that the balance amounts in case of transfers from the monthly packages are not transferable once the monthly fee has been charged. Hence it is entirely upto you, whether to carry on for the entire month with the same package and have the transfer done from your next billing date or to forego the amount and make additional payment for the new package. In such cases, same user id will be available to you. The second option is that you can get a new account with a different user id (email address), if you do not want to clear your previous dues in the suspended account.
   
 
The procedure for switching to another plan is very simple. You just need to fill out the transfer form, and submit it at our Customer Services Center. The transfer form is available at our service centers. Whenever you transfer to another package, you are provided with a new customer account number, and your passwords, both e-mail and login also change.
   
 
Your billing date is the date on which your account is created. You can view your next billing date from the option where you check your account usage on our Web site, http://www.cyber.net.pk.
   
 
Given the above scenario, you can purchase additional hours at the respective additional hourly rate and these hours can be utilized till your next billing date.
   
 
As this is a monthly plan, balance of the basic hours purchased as per plan, that is 100 hours for Virtual Unlimited, will lapse at the end of the month. However, if any additional hours are purchased within a month, at the respective additional rate, then this balance amount will be carried forward and adjusted against next month's charge.
   
 
No, your billing date is always your account creation date. You can make an advance payment for the subsequent month's fees, but any extra hours used before your billing date would be charged at the additional rate and hence deducted from your advance payment.
   
 
Yes, you receive an email notification if your hours are about to finish. Following is the threshold level for the email notification:
Virtual Unlimited 10 hours before the exhaustion of 100 basic hours i.e. after crossing 90 hours.
   
 
You get an email notification of your billing date, seven days before it falls due. Moreover, you can also see your next billing date on your account usage page.
   
 
You don't need to pay anything extra apart from the required monthly charge to transfer your current monthly plan to a different usage plan. All you have to do is to clear your previous dues, and submit the transfer form at our Customer Service Center.
   
 
The procedure remains the same as mentioned earlier. A sum of Rs.750 (30hr charges) would be required as payment for the NetFamily account.
   
 
In the above case, your account will be suspended on your billing date, even if your balance is short of Rs. 0.01
   
 
If your account is suspended for 30 days or more, the account will automatically be terminated, and you will loose your user ID / E-mail address.
   
 
In this case, you need to deposit sufficient monthly payment in advance in order to secure your user id. If during this period you feel that somebody might use your account, you can have your user ID disabled temporarily, your billing account will remain active, hence safeguarding your account.
   
 
Yes as it is a monthly plan, payment of monthly charges is compulsory.
   
 
No, all dialup features in terms of available bandwidth, number of access lines and dial in number, is similar to the ones offered to the hourly usage plans users, except for the billing cycle.
   
 
In this case, let us take an example; if your account has been created on the 15th, your usage would be counted from 15th of every month till 14th of next month.
   
 
Note:
If you have any further query, kindly contact us at 111-56-56-56 or email us at customerservices@cyber.net.pk or marketing@cyber.net.pk or billing@cyber.net.pk.
 
 
Technical
  Please view our System Requirement Page for the answer.
   
  A dialer is an icon using which, you get connected to the Internet. Behind this icon a program runs which carries information about your ISP like the phone number, DNS entries etc. We can say that the dialer is like a