For
any of our Internet
Usage Plans we
require a photocopy
of the Applicant's
National Identity
Card along with
the applicant's
signature on all
the necessary
areas: Application
Form, Terms &
Conditions paper
and the Agreement
Form.
In case of the
applicant being
a foreign national,
we require the
photocopy of the
applicants' passport
along with the
applicants' signature
on all the necessary
areas: Application
Form, Terms &
Conditions paper
and the Agreement
Form. Applicants
are required to
submit an Authority
Letter in case
they wish someone
else to collect
their password
sheet. Please
note that the
letter must accompany
the National Identity
Cards of the applicant
and the authorized
person.
Applicants for
the Corporate
User Plan are
required to submit
a request of application
on the company
letterhead.
Gas
streams produced
from reservoirs
contain natural
gas liquids and
other materials.
Processing is
required to separate
the gas from petroleum
liquids and to
remove contaminants.
First, the gas
is separated from
free liquids such
as crude oil,
hydrocarbon condensate,
water, and entrained
solids. The separated
gas is further
processed to meet
specified requirements.
For example, natural
gas for transmission
companies must
generally meet
certain pipeline
quality specifications
with respect to
water content,
hydrocarbon dew
point, heating
value, and hydrogen-sulfide
content. A dehydration
plant controls
water content;
a gas processing
plant removes
certain hydrocarbon
components to
hydrocarbon dew
point specifications;
and a gas sweetening
plant removes
hydrogen sulfide
and other sulfur
compounds (when
present).
We
accept payment
through cash,
check and credit
card. In case
of payment being
made through check,
please make sure
to write it in
favor of "Cyber
Internet Services
(Pvt.) Ltd."
We
also offer another
easy and convenient
method of payment
for the Internet
hours usage. The
TCS Bill Payment
Service provides
customers with the
convenience of submitting
their payment crossed
checks for the Internet
hours' usage at
any of the TCS Express
Centers located
near them. Do not
forget to write
down your Internet
account number or
user id at the back
of the check.
To
change your e-mail
password click on
the "Mail Password"
link on the Home
Page. Following
is a guideline of
the procedure:
Type
in your E-mail address
in the appropriate
field.
Type
your Mail Account/POP3
Password in the
next field.
Click
on the "Authenticate"
button.
The
"Account Management"
page will open.
Click
on the link "Change
Mail Account/POP3
Password"
You
will reach the Mail
Account Password
Form
In
the two fields available
you will find eleven
asterisks. Delete
them.
Then
type in your new
password in the
"Mail Account/POP3
Password" field
Re-type your new
mail password in
the "Confirm
mail Account/POP3
Password" field.
Click
on "Submit"
It
will take you back
to the "Account
Management"
page signifying
the completion of
the process.
Click
on the Account Usage
link on the home
page. It will take
you to the Customer
Self Care page
where you can view
your account balance
and details. The
link is provided
here
Applicants
have to visit our
Customer Service
Center with a photocopy
of their National
Identity Card. We
issue the new password
immediately. In
case the Applicant
sends another person
for the collection
of the new password,
we will need an
application along
with the Applicant's
customer number
and User ID authorizing
the person to collect
the password.
Cyber.Net
supports the POP3
mail facility. All
you need to do is
enter the mail addresses
of the POP3 and
SMTP mail servers,
which are "rhino.cyber.net.pk".
Yes,
you will be charged
even if you don't
come to make your
monthly payment
for the subsequent
month. Your account
will be kept active
for a period of
30 days, during
which time you can
come and make the
required payment.
At the end of thirty
days, if we do not
have any intimation
from you, we will
terminate your account
as per company policy.
You
can transfer your
plan a day before
or on your billing
date by simply filling
out the transfer
form, and clearing
all your previous
dues if any in your
current Internet
usage plan.
If
you would like
to transfer to
a different usage
plan, you can
intimate us any
time during the
billing cycle;
however, you will
have to clear
all his previous
dues before such
a transfer. Moreover,
if a person comes
after his/ her
billing date,
when the monthly
fees for the existing
plan has already
been charged,
he or she would
have to forego
the payment if
he or she wants
the transfer to
be applicable
from that day.
This implies that
the balance amounts
in case of transfers
from the monthly
packages are not
transferable once
the monthly fee
has been charged.
Hence it is entirely
upto you, whether
to carry on for
the entire month
with the same
package and have
the transfer done
from your next
billing date or
to forego the
amount and make
additional payment
for the new package.
In such cases,
same user id will
be available to
you. The second
option is that
you can get a
new account with
a different user
id (email address),
if you do not
want to clear
your previous
dues in the suspended
account.
The
procedure for
switching to another
plan is very simple.
You just need
to fill out the
transfer form,
and submit it
at our Customer
Services Center.
The transfer form
is available at
our service centers.
Whenever you transfer
to another package,
you are provided
with a new customer
account number,
and your passwords,
both e-mail and
login also change.
Your
billing date is
the date on which
your account is
created. You can
view your next
billing date from
the option where
you check your
account usage
on our Web site,
http://www.cyber.net.pk.
Given
the above scenario,
you can purchase
additional hours
at the respective
additional hourly
rate and these
hours can be utilized
till your next
billing date.
As
this is a monthly
plan, balance
of the basic hours
purchased as per
plan, that is
100 hours for
Virtual Unlimited,
will lapse at
the end of the
month. However,
if any additional
hours are purchased
within a month,
at the respective
additional rate,
then this balance
amount will be
carried forward
and adjusted against
next month's charge.
No,
your billing date
is always your
account creation
date. You can
make an advance
payment for the
subsequent month's
fees, but any
extra hours used
before your billing
date would be
charged at the
additional rate
and hence deducted
from your advance
payment.
Yes,
you receive an
email notification
if your hours
are about to finish.
Following is the
threshold level
for the email
notification:
Virtual Unlimited
10 hours before
the exhaustion
of 100 basic hours
i.e. after crossing
90 hours.
You
get an email notification
of your billing
date, seven days
before it falls
due. Moreover,
you can also see
your next billing
date on your account
usage page.
You
don't need to
pay anything extra
apart from the
required monthly
charge to transfer
your current monthly
plan to a different
usage plan. All
you have to do
is to clear your
previous dues,
and submit the
transfer form
at our Customer
Service Center.
In
this case, you
need to deposit
sufficient monthly
payment in advance
in order to secure
your user id.
If during this
period you feel
that somebody
might use your
account, you can
have your user
ID disabled temporarily,
your billing account
will remain active,
hence safeguarding
your account.
No,
all dialup features
in terms of available
bandwidth, number
of access lines
and dial in number,
is similar to
the ones offered
to the hourly
usage plans users,
except for the
billing cycle.
In
this case, let
us take an example;
if your account
has been created
on the 15th, your
usage would be
counted from 15th
of every month
till 14th of next
month.
A dialer is an icon
using which, you
get connected to
the Internet. Behind
this icon a program
runs which carries
information about
your ISP like the
phone number, DNS
entries etc. We
can say that the
dialer is like a
Print
Faqs
Click on the
link "Account
Status"
on the Home
Page.