Cybernet’s Fiber Networks Operation and Management (O&M) is handled by our dedicated on-ground and support staff. They are responsible to routinely monitor network operations and, in case of issues, identify (fault localization) and rectify any and all faults on our customer’s networks.
To ensure 24/7 support availability, our code of conduct clearly dictates that in case of cable breakdown, our on ground support staff has to be mobilized within 15 minutes during daytime and within 30 minutes at nighttime.
Our ‘Vigilance Inspectors’ actively patrol our deployment sites to ensure that our standards are being met. They also ensure that the timelines we have communicated to our customers are being followed religiously.