In continuation of our earlier email, all customers were requested to arrange migration of their websites, emails and domains to other providers at the earliest. Effective from May 29th 2017, all remaining customers will be migrated onto the infrastructure of Alpine Technologies Pvt. Ltd and will thereon be under their maintenance and support. All future renewals and related payments will also be managed by Alpine Technologies. The migration activity will be carried out over the next 60 days during which time the control panel may be inaccessible to users. In case of any issues faced please contact the below: Alpine Customer Support: 021-35841337, 021-35841338 & 021-35846712 - Alpine Helpdesk: Support ticketing URL: support.nacspl.com
  • Sales 111-44-55-66
  • Support 111-56-56-56

Fiber Network O & M

Fiber Network O & M

Cybernet’s Fiber Networks Operation and Management (O&M) is handled by our dedicated on-ground and support staff. They are responsible to routinely monitor network operations and, in case of issues, identify (fault localization) and rectify any and all faults on our customer’s networks.

To ensure 24/7 support availability, our code of conduct clearly dictates that in case of cable breakdown, our on ground support staff has to be mobilized within 15 minutes during daytime and within 30 minutes at nighttime.

Our ‘Vigilance Inspectors’ actively patrol our deployment sites to ensure that our standards are being met. They also ensure that the timelines we have communicated to our customers are being followed religiously.