Technical Assistance Center

Technical Assistance Center

Cybernet TAC provides on-field and remote support services to its clients, in the capacity of a partner, in order to provide on demand support assistance thereby achieving increased collaboration, greater productivity, and better service to end customers. Cybernet TAC professionals are available 24/7 to provide after-sales service support nationwide.

TAC operates across Pakistan with more than 150 engineers nationwide to provide on-field support and services.  We cater to all organizations, irrespective of size, to become a part of their problem-solving team.

Technical Assistance Services:

• 24/7 availability.
• Network monitoring of the client through NMS.
• Integration/Optimization of the network.
• Dedicated support for all clients.
• Tools to diagnose the issue.
• Tracking faults through CRM.
• Corporate account management.
• Diagnosis and elimination of faults at the user-end.
• Train and update customers with proper guidance for any user-end error.
• Proactively taking corrective actions while performing preventive maintenance of various technology products.
• Technical support for emergency events.